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Terms & Conditions

PURCHASES AND PAYMENT
By placing an order for any goods or services on the Website the Customer is offering to make the purchase on and subject to these Terms. Each order the Customer places will be a separate and binding agreement between you and Remind Her with respect to the supply of the goods in accordance with these Terms.

You must provide Remind Her with complete and accurate details when making a purchase. Remind Her is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the Customer. Once the parcel leaves the warehouse, Remind Her is not liable for any errors made by a third-party carrier company.

CHANGES TO ORDERS
Please contact us as soon as you realise there is an issue with your order and we will try to help. As our team is constantly processing orders, sometimes we may be unable to edit your order as it may already have been processed. By immediately contacting hello@remindher.com.au with your order number and description of your
issue is the best way to resolve it.

We always recommend contacting our team via email at hello@remindher.com.au before you purchase, if you have any questions about the products.

ONLINE RETURN POLICY
At Remind Her we accept returns and can offer a store credit or exchange. We do not offer refunds unless item is deemed as faulty.

We are happy to exchange your order if you meet the following requirements:
1. Please notify us within 7 business days of receiving your item/s by email to hello@remindher.com.au . Once approved via return email, please post the item/s back in the post within 5 days, otherwise your return will not be accepted. By sending through your tracking information to hello@remindher.com.au we are able to monitor postage delays.
2. Customer must pay for return postage.
3. For exchanges, please notify us by email to hello@remindher.com.au within 7 days of receiving your item/s. Our team will return email detailing the options available to you and liaise with you to reach a desired outcome.
4. For faulty items returns, please see FAULTY ITEMS section below.
5. We do not offer refunds to original payment method unless the item is faulty and we no longer have that item.
6. Shipping costs cannot be refunded.
7. Final Sale items are not eligible for returns. 
*Please note that personalised items and gift cards are not eligible for return or exchange unless faulty. 
** Please note, all Final Sale products are not eligible for exchange or return. Please read the FINAL SALE section below for further information.

CARE INSTRUCTIONS
1. If your item has been purchased from Remind Her, you are bound by our care instructions, regardless of where else these care instructions have been published.
2. As a rule, we expect you to be gentle with your products as our A4 prints are printed on raw unlaminated paper and are made of delicate materials.
3. If you believe your item is faulty, you will need to provide a description of how you have cared for you item.
4. Any guarantees are voided if the item has been uncared for in the maner in which is stated above.
5. We will not accept faulty returns if it is clear that the item has been uncared for.

FAULTY ITEMS
Our items come with guarantees that fall under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault providing that the manufacturer is at fault and the product has been well cared for. You are also entitled to have the items replaced if the item fails to be of acceptable quality. If you believe your item is faulty:
1. You must email hello@remindher.com.au to notify Remind Her of the fault.
2. You must provide details of the fault, including photographs.
3. Our team will instruct you on how to proceed. This may include sending the item back to us through the post.
4. Refunds will only be offered on faulty items once tested and assessed by our team. If we believe that you have not adhered to the care instructions or are making a false claim with regards to your item, a refund will not be issued.
5. For items with minor faults, Remind Her reserves the right to offer store credit, exchange, repair (free of charge) or refund in a reasonable time frame.

SALE AND SAMPLE ITEMS
Items listed as Sale or Sample are not eligible for returns or exchanges when purchased online. All sales of this nature are final.

FINAL SALE TERMS & CONDITIONS
1. All items offered on this promotion are sold as-is and are a “Final Sale”. No returns or exchanges are accepted.
2. Final Sale offer is valid for a limited time only, while supplies last at www.remindher.com.au
3. Items marked “Final Sale” are not eligible for price adjustments on prior purchases.

4. Product prices already reflect the discount. No code necessary. 
5. Adding to your cart or receiving an order confirmation does not guarantee availability.
6. In the case an item is out of stock after receiving an order confirmation, a full refund will be issued for the item.
7. Once an order has been placed, it cannot be changed or cancelled.
8. Remind Her reserves to terminate this promotion at any time.

RETURNS OF FINAL SALE
1. Any return of a FINAL SALE item will not be issued any form of refund, store credit or exchange.
2. In the event you return a FINAL SALE item, you will be contacted to coordinate a return shipment back to you. You will also be responsible for the return shipment cost as you did not adhere to our FINAL SALE Terms & Conditions.

CORRECTION OF ERRORS
Content on this website could contain typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. We reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

ACCURACY
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While every effort has been made to ensure the accuracy of prices, images and information displayed on this site, we are not responsible for any error and reserve the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this online content, or an error in your order. We cannot guarantee that the product images are an exact representation of the actual products. Products may vary and colour may differ slightly from photos due to lighting/monitor settings.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. 

INTELLECTUAL PROPERTY
Remind Her owns or has the right to publish all content displayed on the Website. This includes the Website, database, content, images, logo, titles, names, illustrations, designs, marketing, graphics, text and images.

The Customer is permitted to download, view, copy and print content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way. If you wish to copy, reproduce, alter, distribute, publish or use content on the Website in any manner other than as permitted under these Terms, you must have written consent from us. We may withhold such consent at our absolute discretion.

Remind Her makes no representation or warranty to the Customer of any kind that the goods and services will not infringe on any intellectual property rights of a third party.

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